Appendix B: The Legal Tech Vendor RFP Matrix & 'AI-Ready' Scorecard
A structured evaluation framework for legal technology procurement — weighted scoring criteria, the AI-readiness assessment, and a template RFP structure.
Purpose
This appendix provides two tools: a Vendor RFP Evaluation Matrix for scoring and comparing legal technology vendors on a consistent basis, and an AI-Ready Scorecard for assessing whether a vendor's platform is architecturally prepared for the AI-augmented workflows described in Chapters 13-14.
Part 1: The Vendor RFP Evaluation Matrix
Evaluation Categories and Weightings
The weightings below reflect a balanced assessment. Adjust weightings based on your organisation's specific priorities — a firm facing a regulatory deadline will weight compliance capabilities higher; a firm prioritising user experience will weight adoption factors higher.
| Category | Weight | Subcriteria |
|---|---|---|
| Functional Fit | 30% | Core feature coverage, workflow alignment, configurability, reporting capabilities |
| Integration | 20% | API availability, native connectors (CRM, ERP, DMS), middleware compatibility, data export/import |
| User Experience | 15% | Interface design, mobile access, learning curve, self-service capability |
| Security & Compliance | 15% | Data encryption, hosting options (cloud/on-prem/hybrid), SOC 2/ISO 27001, data residency, privacy compliance |
| Vendor Viability | 10% | Company size and funding, customer base, product roadmap, financial stability |
| Commercial Terms | 10% | Pricing model, contract flexibility, implementation costs, ongoing support costs |
Scoring Scale
| Score | Definition |
|---|---|
| 5 — Exceeds | Fully meets the requirement with additional capabilities beyond the specification |
| 4 — Meets | Fully meets the requirement as specified |
| 3 — Partially Meets | Meets the requirement with minor gaps or workarounds required |
| 2 — Significant Gaps | Material gaps that would require custom development or process changes |
| 1 — Does Not Meet | Requirement not addressed; no viable workaround |
The Evaluation Scorecard
| Category (Weight) | Vendor A | Vendor B | Vendor C |
|---|---|---|---|
| Functional Fit (30%) | [Score × 0.30] | [Score × 0.30] | [Score × 0.30] |
| Integration (20%) | [Score × 0.20] | [Score × 0.20] | [Score × 0.20] |
| User Experience (15%) | [Score × 0.15] | [Score × 0.15] | [Score × 0.15] |
| Security & Compliance (15%) | [Score × 0.15] | [Score × 0.15] | [Score × 0.15] |
| Vendor Viability (10%) | [Score × 0.10] | [Score × 0.10] | [Score × 0.10] |
| Commercial Terms (10%) | [Score × 0.10] | [Score × 0.10] | [Score × 0.10] |
| Weighted Total | [Sum] | [Sum] | [Sum] |
Key RFP Questions by Category
Functional Fit:
- Describe how your platform handles [specific workflow, e.g., multi-party contract negotiation with parallel review tracks]
- Provide a demonstration of [specific feature] using our sample data/scenario
- What configuration is required to support our [specific process requirement]?
Integration:
- List all native integrations with [CRM/ERP/DMS platforms in use]
- Describe your API architecture: REST/GraphQL, authentication method, rate limits, webhook support
- Provide documentation for your data export capabilities: formats supported, scheduling, and completeness
Security & Compliance:
- Where is data hosted? Can we specify data residency jurisdiction?
- Provide your most recent SOC 2 Type II report and penetration test summary
- Describe your data retention and deletion policies, including upon contract termination
- How do you handle sub-processors, and what is your notification process for sub-processor changes?
Commercial:
- Provide pricing for [X] users, [Y] contract volume, for a [Z]-year term
- What costs are not included in the licence fee (implementation, training, integrations, premium support)?
- What is your standard contract term, and what are the termination provisions?
Part 2: The AI-Ready Scorecard
Why AI-Readiness Matters
A legal technology platform purchased in 2026 will be expected to support AI-augmented workflows within 12-24 months of deployment. Selecting an AI-ready platform extends the platform's useful life and maximizes your return on investment. The AI-Ready Scorecard assesses a vendor's preparedness across five dimensions.
The Scorecard
| Dimension | Question | Score (1-5) | Notes |
|---|---|---|---|
| Data Architecture | Does the platform store data in structured, normalised formats with comprehensive metadata? | ||
| Data Architecture | Can data be exported in machine-readable formats (JSON, structured CSV) for AI training and RAG deployment? | ||
| API Maturity | Does the platform expose comprehensive APIs that enable external AI systems to read and write data? | ||
| API Maturity | Does the API support event-driven triggers (webhooks) for real-time AI workflow integration? | ||
| Native AI | Does the platform include native AI capabilities (summarisation, extraction, classification)? | ||
| Native AI | Can native AI features be disabled or replaced with the organisation's preferred AI models? | ||
| Extensibility | Does the platform support custom AI model integration (bring-your-own-model)? | ||
| Extensibility | Can the platform serve as a data source for external RAG architectures? | ||
| Governance | Does the platform provide AI audit trails (inputs, outputs, model version, confidence scores)? | ||
| Governance | Does the platform support HITL workflows with configurable review checkpoints? | ||
| Total | /50 |
Scoring Interpretation
| Score Range | AI-Readiness Assessment |
|---|---|
| 40-50 | AI-ready. The platform can support current and near-future AI workflows. |
| 30-39 | Partially ready. Some foundational capabilities exist; gaps should be addressed in the vendor roadmap. |
| 20-29 | Significant gaps. AI integration will require substantial workarounds or middleware. |
| Below 20 | Not AI-ready. Selecting this platform will likely require replacement within 2-3 years as AI becomes essential. |
Strategic Insight
The AI-Ready Scorecard is a forward-looking insurance policy. A platform that scores well on functional fit today and strongly on AI-readiness will serve your organisation for years to come. Factor the AI-Ready score into your overall vendor evaluation — a platform that is slightly less feature-rich today but significantly more AI-ready is often the better long-term investment.
Appendix A: The Legal Project Management (LPM) Project Charter Template
A ready-to-use project charter template for Legal Operations initiatives — from CLM deployments to process re-engineering projects.
Appendix C: The C-Suite Legal KPI Dashboard
Top 10 metrics grouped by FinOps, Velocity, and Risk — a one-page dashboard template for quarterly C-Suite reporting.