# How Seeing Machines cuts agreement turnaround from months to days
Tilt Legal automated installer agreements for a listed transport safety company, cutting turnaround from months to hours or days with Power Automate, DocuSign, and NetSuite.
- Category: Customers
- Published: 17 Apr 2026
- Authors: Tilt Legal
- Canonical URL: /updates/case-study-installer-agreement-workflow-automation
## Content
## Summary
A publicly listed transport safety technology company headquartered in Canberra needed a faster way to get installer agreements signed so new installers could start sooner. **Tilt Legal** worked with the team to design and deliver a contract workflow using Power Automate, DocuSign, NetSuite and their existing systems, reducing signing time from months to hours or days and easing pressure on the in-house legal team.
## The challenge
The client signs a high volume of agreements with installers and partners who fit its technology into vehicles. Each agreement involved several teams, including legal, procurement and the installer. The process depended on repeated email traffic, manual handoffs and slow coordination across systems. Agreements often took months to reach signature.
That delay had a direct operational effect. Onboarding new installers moved more slowly than the business wanted, and the legal team spent a large share of its time handling routine process work. Most of the effort sat in chasing information, moving documents between teams and managing back and forth on standard agreements.
The company already had a contract lifecycle management system in place, so the question was how to improve the process without creating a costly new technology programme.
## How we worked together
Tilt started by helping the client understand its options. We reviewed the existing technology stack, mapped the contract process across teams, and prepared a detailed report on the delivery paths available to the business. That gave the client a clear view of the benefits, trade offs and long term implications of each option.
This became especially important when the team assessed whether to extend the existing CLM further. It already played a role in the contract process, but additional integrations with systems such as DocuSign and Oracle NetSuite would have increased cost significantly. The client needed an approach that could support the same practical outcome while remaining maintainable and economical.
Working closely with the team, we shaped a delivery model around tools they already owned. Power Automate gave the client a flexible orchestration layer across DocuSign, NetSuite and the wider stack. That approach let the business keep its current systems, avoid additional software spend, and build a workflow the team could operate over time without heavy overhead.
## Navigating complexity
The key challenge was choosing a solution that balanced cost, maintainability and delivery speed. A more expensive path through the existing CLM may have solved the immediate process issue, but it would also have increased integration costs and reduced flexibility for future changes.
**Tilt Legal** helped the client compare those choices with care. We translated technical options into operational consequences, so the business could see how each decision would affect implementation effort, ownership and ongoing cost. Once the Power Automate approach was selected, we designed the workflow to keep standard agreements moving with minimal intervention while preserving a clear path for legal review when a variation was introduced.
That design mattered. Legal stayed focused on the work that required judgement, while standard agreement handling became much simpler for the wider business.
## What was delivered
**Tilt Legal** designed and built an automated agreement process linking Power Automate, DocuSign and NetSuite with the client’s existing environment. The resulting workflow made it possible for internal teams to trigger the agreement process through a straightforward form based flow, send documents for signature, and progress the matter without the previous volume of manual coordination.
For standard agreements, the process became close to one click for the business user. Legal input was reserved for cases where the underlying agreement changed or a variation required review.
## Impact
The turnaround time for installer agreements fell from months to hours or days. The client could onboard new installers more quickly, which improved the speed at which the business could expand its installer network.
The legal team also recovered time. Routine email traffic and repetitive coordination with procurement and installers dropped sharply because the workflow handled the standard path. Legal became involved when its expertise was needed, which gave the team more capacity for substantive work and reduced friction across the process.
> We approached the Tilt team with a need for a cost effective solution to unblock workflow bottlenecks. Tilt conducted an audit of our existing technology and worked with a number of our internal business units to implement a viable solution. They managed the entire process from ideation to final execution with frequent milestone updates to keep the project on track.
— Susan Dalliston (Chief Legal Officer and Company Secretary)
## Our capability
This engagement reflects how Tilt works with in-house teams on legal operations and delivery problems that sit across process, systems and ownership. We help clients understand the options in front of them, choose the path that fits their business, and deliver practical systems that work with the technology they already have.