The day-to-day operating layer — how work gets routed, how external providers are managed, how spend is controlled, and how workflows and programmes are designed and run. ESG & Supply Chain sits here because in practice it is a specialised third-party-risk and supplier-governance workflow.
**Chapters in this section**
- Chapter 7: Service Delivery — Routing Work to the Right Provider
- Chapter 8: Managing External Providers
- Chapter 9: Managing Legal Spend
- Chapter 10: Designing Legal Workflows
- Chapter 14: Running Legal Projects & Programmes
- Chapter 17: ESG & the Supply Chain